1. Beware of social engineering attack
Social engineering exploits aspects of human trust – to trick people into revealing sensitive personal or information.
Fraudsters contact their targets, usually via telephone, text or email (phishing), purporting to be individuals in positions of trust, such as representatives of financial institutions, utility companies, or even the police. Having gained their target’s trust, they then request sensitive or personal information or items (such as the online login username and password, account numbers or identification details). Such information can then be sold to other scammers and allow them access to their target’s online accounts and other banking or credit card details.


2. Phishing email and fraudulent websites
Please be aware of phishing emails and fraudulent websites that solicit personal or sensitive information from you. Please avoid visiting ORIX’s website through hyperlinks or attachments embedded in suspicious emails or other third party websites. Phishing emails look like official emails and try to trick you into visiting a fraudulent website and providing your personal or sensitive data.
Customer should access ORIX website by typing our website address (listed below) into the browser or by bookmarking the genuine website for subsequent access.
Orix Asia Insurance Services Limited:
Customer can also verify authenticity of our websites by checking the website’s security certificate (e.g. check the locked padlock symbol at the upper left hand corner of the browser). These security certificates should be issued to https:/ and is still within a valid date.
If you suspect you have received such phishing emails that uses ORIX’s name, please inform us immediately at


3. Install anti-virus software and firewall
Anti-virus software protects your privacy and personal data. Virus / malware steals personal information, takes over your computer, display unwanted adverts and they can even use your computer to attack other people’s computers. We recommend the installation of anti-virus software and firewall for protection.


4. Make sure you have the latest security updates and patches
Vulnerabilities and weaknesses are discovered in operating systems, programs and mobile apps every day. These weaknesses can be exploited by hackers to gain access to the computers. To prevent unauthorised access, you should install the latest security patches for protection.


5. Secure your mobile phone
Smartphone and online service is becoming increasingly popular. You should apply the same security measures to your mobile phone as you would to your computer.
You should:
(a) download apps from trusted sources only.
(b) keep your phone’s Operating System up-to-date.
(c) limit the amount of personal information stored in your mobile phone.
(d) do not root or jail-break the device.
6. Keep your password secure
Please ensure that you use a password that is hard to guess and also change your password regularly.
You should not:
a) write down the password and place it on anything nearby the computer you use to access the e-Statement portal;
b) store your password on your computer/mobile device;
c) use any easily accessible personal information as your password such as name, birthday, phone numbers, and etc.


7. E-Statement (if available)
• Please avoid opening or downloading your E-statement through a public or untrusted computer/mobile device.
• Please ensure that you will sign out from the E-statement portal, remove any temporary internet files and downloaded files from your browser after viewing the E-statement in order to protect the safety and privacy of your personal information.
• In the case that you need to save your E-statement file for later use, please ensure that you save it to a safe and secure location on a trusted computer/mobile device.


8. How to notify ORIX

We are committed to protecting our customers.
If you have any enquiries, please call our customer service hotline at (852) 3111 8222 or email at

Last revision date: 6 December 2022